How can we help you?

Connecting for technical support

1. Download the right file for your computer from the Download page and run it. The steps for the system warning on first launch are explained there with illustrations.
2. When the program opens, the This computer card at the top shows your ID and your one-time password.
3. Give this information to our technician by phone or via WhatsApp.
4. Once the connection is established, a window opens in the corner of your screen. To end the connection, select Disconnect in this window.

Connecting to another computer

1. In AltunakarDesk, enter the remote computer's ID in the Connect to another computer field.
2. Select Connect. If you have been given a one-time password, enter it; otherwise, the connection request is shown on the other side's screen for approval.
3. To send files, select Transfer file instead of Connect.

Computers you connect to often are listed under Recent sessions and Favorites; if you have an account, you can save your computers in your address book.

Enabling unattended access

To access your computer remotely with nobody in front of it, carry out the following steps once on that computer:

1. On Windows, install the program permanently with the Install button so that it is ready automatically whenever the computer starts.
2. Open Settings › Security (select Unlock security settings if required) and set a strong password with Set permanent password.
3. You can then connect from another computer using the ID and the permanent password.

Do not share your permanent password with third parties; when you no longer need it, you can remove it in the same section.

File transfer

1. After entering the ID, select Transfer file; the folders of both computers are displayed side by side.
2. Select a file and use the arrow button to send it to the remote computer or fetch it from there.
3. During a session, you can also transfer files by copy and paste.

Screen recording and accessibility permissions on a Mac

macOS requires two permissions for viewing the screen and controlling the mouse and keyboard: Screen & System Audio Recording (Screen Recording on older versions) and Accessibility. Select Configure in the yellow banner in the program and turn on the AltunakarDesk switch in the settings that open. An illustrated walkthrough is available on the Download page.

Personal account and address book

1. Create an account: all you need is your name, email address and a password.
2. In AltunakarDesk, select Login and enter your email address and password.
3. On the Address book tab, save your computers by their IDs with Add device. Use Add group to create groups such as “Home” or “Office”.
4. When you sign in with the same account on another computer, your list appears there too. Double-click a device in the list to connect.

If you have forgotten your password, you can request a reset link. To change your password or delete your account, use the My account page.

Using AltunakarDesk safely

• Share your ID and password only with people you know or with the Altunakar technician you contacted.
• When an Altunakar technician connects, the window shows “Altunakar technician (verified)”. If you see the “Unverified connection” warning and do not recognize the request, select Dismiss.
• When the session is over, we recommend changing your one-time password with Refresh password.

Details: Security.

Uninstalling the program

On Windows, you can uninstall AltunakarDesk under Settings › Apps; if you used the program without installing it, simply delete the downloaded file. On a Mac, move it from the Applications folder to the Trash.