- AltunakarDesk
- For business
Professional remote IT support for your organization
Our technical team uses AltunakarDesk to access the computers of business customers with a maintenance agreement. We respond quickly once you report an issue and log every connection with the person, date and duration.
How the service works
Our technical team manages the entire process, from installation to maintenance.
- 1
Installation
Our team installs AltunakarDesk for you; for large numbers of computers, your IT administrator receives a silent installation package (.msi).
- 2
Approved access
Unattended access is enabled only on the computers you specify.
- 3
Fast response
Following your support request, our technician connects, appears on your screen as a verified Altunakar technician, and the connection is logged.
All your computers under your organization's name
Customer computers are registered by organization in our technical team's shared address book. Whichever technician handles your request, the right computer is reached quickly.
- Search by organization and personInstant search by organization and employee name; variations in Turkish characters are handled automatically.
- Live statusThe online status of your computers is monitored in real time.
- Encrypted storageUnattended access passwords are stored on our servers encrypted with AES-256-GCM.
Highlights of our business service
Verified technician
If the person connecting is an Altunakar technician, your employee's screen shows “Altunakar technician (verified)”; otherwise, a clear warning is displayed.
Connection logs
Which technician connected to which computer, when and for how long is logged and reported to you on request.
Out-of-hours maintenance
On computers with unattended access, updates and maintenance can be carried out outside working hours without disrupting your employees' work.
Uninterrupted maintenance
When a task requires a restart, the connection resumes automatically; if needed, the user session can be switched to reach the sign-in screen.
Privacy mode
During sensitive tasks, the remote screen is blacked out so that nothing is visible in the office (Windows).
Mass deployment
A silent installation package (.msi) lets your IT administrator deploy to many computers in one go.
Altunakar technical team
Altunakar technicians submit team account requests via this link. Accounts are opened after administrator approval, and signing in requires a verification code in addition to the password.
Contact us for a business quote
Tell us how many computers you have and what you need, and we will put together your installation and maintenance plan with you.