Frequently Asked Questions

Yes. Once you have prepared your basket and clicked "Complete Order", you can place your order directly without registering. Your name and surname, telephone number, e-mail address and delivery address are all that is required. If you register, your details are filled in automatically for your next order and you can follow all of your orders from your account.

Once your bank transfer/EFT payment has reached our account, products held in stock are handed over to the courier the same day or on the next working day at the latest. For products that have to be procured, this period may be longer; in such cases we will inform you by telephone.

₺1.000,00 ve üzeri siparişlerde kargo ücretsizdir. Bu tutarın altındaki siparişlerde kargo ücreti teslimat sırasında kargo firmasına ödenir (alıcı ödemeli).

With your order number Track Order page you can view the current status of your order and its shipment tracking number. Your order number is stated in your order confirmation e-mail.

Yes. If you tick the "Collect from Store" option at the payment step, no shipping charge is applied; we will call you as soon as your product is ready and you make the payment when you collect it. Address: Hava Sokak No: 30/A, Çankaya / ANKARA.

Yes, we ship to all provinces and districts of Türkiye with our contracted courier companies.

Currently Bank Transfer and In-store pickup payment on delivery options are valid. For bank transfer/EFT orders, our bank account details are sent to you after your order has been placed.

Yes. All prices shown on the site include VAT; no additional tax is added at the payment step.

Yes, a legal invoice is issued for all of your orders and dispatched together with the product. If you require a corporate invoice, it is sufficient to enter your tax office and tax number in the order note field.

Simply enter your code in the coupon box on the basket or payment page and press the "Apply" button. The discount is reflected in the order total immediately.

Yes. Under the Distance Contracts Regulation, from the date you receive the product, within 14 days you may exercise your right of withdrawal without giving any reason. The product must be unused, in its original box and accompanied by its invoice.

Return / Exchange Request page you can create your request in 3 steps using your order number together with your telephone number or e-mail address. If you click the "Create a Return / Exchange Request" button in your delivery e-mail, your order number is filled in automatically.

If the product is faulty, incomplete or was sent in error, the return shipping cost is borne by us; a free shipping code for our contracted courier company is sent to you. For returns under the right of withdrawal, the shipping cost is borne by the buyer.

After the returned product reaches us and is inspected, within a maximum of within 14 days your payment is refunded to the method you paid with.

Yes. All products sold are covered by the manufacturer's/distributor's warranty. The warranty period and conditions vary according to the product; they are stated on the product page. For faults arising within the warranty period, it is sufficient to contact us.

Yes. When creating a return request, it is sufficient to select "Exchange" as the request type. If the product is available in our stock an exchange is made; if not, the amount is refunded.

Evet. Mağazamızda satılan tüm ürünler orijinal, sıfır ve faturalıdır. 1998'den beri Ankara Çankaya'da hizmet veriyoruz.

Büyük ihtimalle evet. Aradığınız ürünü WhatsApp (0 530 338 21 91) üzerinden bize yazın; tedarik süresi ve fiyat bilgisini kısa sürede iletelim.

When you register, your delivery details are filled in automatically, you can follow all your orders from a single screen, keep your favourites list permanently and receive a notification when the price of a product you have added to your favourites goes down.

Evet. Site 256-bit SSL ile şifrelenir, verileriniz 6698 sayılı KVKK kapsamında işlenir ve üçüncü kişilerle pazarlama amacıyla paylaşılmaz. Ayrıntılar için Privacy Policy and KVKK Data Protection Notice page.

No. When you leave your device with us, the fault diagnosis is carried out free of charge. If you do not approve the price quoted after the diagnosis, you take your device back without paying anything; we make no charge for dismantling and reassembling it.

Yes. The part cost and the labour are stated separately and no work begins without your approval. If you do not approve, the device is returned exactly as it arrived. We do not spring surprise extra charges.

Formatting, software, cleaning and maintenance work is usually finished the same day. Replacing parts such as the screen, battery or keyboard takes 1 working day if the part is in stock; soldering repairs at motherboard level generally take 2-4 working days. After the diagnosis we give you a definite day rather than an estimate.

When your device reaches us, a service tracking number is created for you. On the home page, from the Servis Takip window you can use this number to see at any moment which stage your device has reached; you are also informed whenever the status changes.

Yes. The replaced part and the labour are covered by our company's warranty, and the warranty period is stated on your handover receipt. If the same fault recurs within that period, no charge is made. Impact damage and liquid contact occurring afterwards fall outside the scope of the warranty.

For models where the original is available we use original parts, and for models where it is not we use A+ quality certified equivalent parts. When we ask for your approval, we state clearly which one will be fitted and what the price difference is.

Evet, Türkiye’nin her yerinden kargoyla cihaz kabul ediyoruz. Göndermeden önce WhatsApp’tan (0 530 338 21 91) haber verin; paketleme önerilerini iletelim ve kaydınızı önceden açalım. Onarım bitince cihaz aynı şekilde adresinize gönderilir.

In most cases, yes. The authorised service centre replaces the motherboard completely; we repair it at component level under a microscope. The greater part of faults in the power rail, the charging circuit, the display supply and liquid corrosion are resolved for far less than the price of a complete replacement. Where a board really cannot be repaired, we tell you so openly.

No data is deleted, copied or taken off our premises without your approval. Before any work that requires formatting we call you and, if you wish, back up your data. Our technicians work under a confidentiality undertaking, and once the device has been handed back no copy remains with us.

In most cases, yes — provided that no new data is written to the disk. For that reason, the moment you notice that you have deleted the file, switch the device off and bring it to us; trying recovery software yourself can make retrieval more difficult.

Disks that make noises, are not recognised or whose motor does not turn are opened and examined in a dust-free environment. Before recovery we list which files can be read and show that list to you; if no data is recovered, we charge no fee.

For homes and small offices we recommend a NAS device, and for corporate structures the combination of NAS + cloud. We carry out the installation and test that the backup is genuinely being taken — because the problem we see most often is not the absence of a backup, but the fact that nobody has noticed it has not been running for years.

Yes. A corporate invoice is issued for all sales and services; for public and private sector purchases we prepare quotations, proforma invoices and technical specification documents. You can send your request Contact page or via WhatsApp.

Yes. Corporate pricing applies to computers, monitors, printers and networking products as the quantity increases. Send us your list of requirements and we will prepare an itemised quotation.

Unlimited telephone and remote desktop support, a periodic on-site check once a month, on-site intervention within the SLA period in emergencies such as a server or network failure, and the provision of a replacement device where necessary.

For corporate network installations, server room projects and bulk maintenance projects within the boundaries of Ankara, the preliminary survey and requirements analysis are free of charge.

Through a firewall that we install at your head office, we open staff-specific SSL VPN tunnels with two-factor authentication. Your employees reach the company server from their home internet connection over an encrypted link, exactly as if they were in the office.