Delivery and Return Terms

Last updated: 19.09.2026

Delivery and Shipping Terms

• Shipping fee: 1.000 ₺ Üzeri Ücretsiz Kargo. 1.000 ₺ altında kargo alıcı ödemeli. Sepet toplamınıza göre uygulanacak kargo bedeli, sipariş onayından önce sepet ve ödeme sayfasında açıkça gösterilir.
• Dispatch: For products held in stock, orders placed by 16:00 whose payment has been approved are handed over to the courier on the same working day. Orders placed after this time are dispatched on the next working day.
• Delivery time: After dispatch, delivery throughout Türkiye typically takes, depending on the service time of the courier company, 1-3 business days in total. The statutory maximum delivery period is 30 days; for orders that cannot be delivered within this period, you may terminate the contract and receive a full refund of your payment.
• Delivery area: We ship to all of Türkiye. No sales are made abroad.
• Collection from store: If you wish, you may collect your order in person from our shop at Aziziye Mah. Hava Sokak No: 30/A, Çankaya / ANKARA without waiting for the courier.
• Kargo takibi: When your product is dispatched, the tracking number is sent by e-mail; you can also follow the status on the Track Order page.
• Check on delivery: Check the parcel in the presence of the courier. Do not accept a crushed, torn or wet parcel without having a damage report drawn up; where a report has been drawn up, we replace the product with a new one.
• Address accuracy: The return shipping cost of consignments that cannot be delivered due to an incomplete or incorrect address is borne by the buyer.

Right of Withdrawal

You may return the product within 14 days of the date you received it, without giving any reason.

• To exercise your right of withdrawal, it is sufficient to notify us by telephone or e-mail.
• Telefon: 0 530 338 21 91
• E-mail: info@altunakar.net

Return Conditions

• product unused, undamaged and in its original packaging is required.
• All accessories, the warranty certificate and the invoice supplied with the product must be included in the return parcel.
• Digital products and consumables whose packaging has been opened cannot be returned.
• Products that are physically damaged or show signs of use are not accepted for return.

Return Process

1. Online Return Request oluşturun (veya bizi 0 530 338 21 91 / info@altunakar.net üzerinden bilgilendirin).
2. Once your request is approved, the return shipping details and address are sent to you. The return shipping cost is borne by us; you send it free of charge with our contracted courier code.
3. Send the product in its original packaging together with the invoice.
4. Once the product reaches us it is inspected; you can follow every step of the process on the Return Tracking page.
5. Onaylanan iadelerin bedeli within 14 days is refunded to the payment method used.

Products That Cannot Be Returned

• Software, licences and digital products with opened packaging
• Consumables with opened packaging (toner, cartridges, etc.)
• Custom-made/custom-configured products
• Used, damaged or incomplete products

Order Cancellation

For orders that have not yet been handed to the courier, you may submit your cancellation request by telephone or e-mail. If payment has been made, the amount is refunded by the same method 5 business days the payment is refunded.

Warranty

All our products carry the assurance of Altunakar Bilgisayar. For products covered by warranty, you may contact our technical service department.